A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible.

Finally, the ongoing effects of the COVID-19 pandemic have accelerated the need for contactless services and digital solutions in the hospitality industry.

Let's look at the benefits and challenges of contactless payments along with how this method has evolved over the years.

Wrkspot, the integrated hotel portfolio operations platform, solves that problem with a new contactless digital tipping feature.

And during the COVID-19 pandemic, contactless service was likely another, which reignited some of the interest for robots in this space.

The Global Contactless Payment Market Size was valued at USD 38.55 Billion in 2022 and the Worldwide Contactless Payment Market Size is expected to reach USD 162.56 Billion by 2032, according to a ...

“Contactless interactions were a survival pivot for hotels during the pandemic. People are used to them now. There is no going back.” Yes, some (young) travelers I’ve talked to love it.

Contactless payments and orders are now must-haves in the hospitality industry and most businesses in the U.S. now offer said services.