And Afterpay is far from the only company where consumers complain that customer service no longer has a phone number to reach. I’ve seen similar complaints at Binance , Robinhood and even Tinder .

Afterpay review: Everything you need to know about this short-term 'buy now, pay later' option 'Buy now, pay later' provider Afterpay has 0% interest on loans but hefty late fees that could add up ...

Limited customer service options: Customers that want to get in touch with Afterpay will likely need to fill out an online form.Other BNPL providers list a phone number or provide a live chat ...

Yes, Afterpay is a legitimate service. It's accredited by the Better Business Bureau (BBB), which reflects its commitment to trustworthy business practices and customer service standards.