I tested the bot and found it helpful when I asked for gift suggestions for a 2-year-old's birthday. It could also answer questions about product details and help with customer-service issues.

To access Amazon’s Customer Service Help Page, go to the website landing page and click on " Customer Service " in the top ...

Amazon is currently using AI to optimize inventory in its fulfillment network, upgrade its customer service chatbot and ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a $1.5 billion valuation, according to Forbes, which cites multiple sources ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess. When an AI model for code-editing company Cursor hallucinated a new rule, users revolted. Photograph: Getty Images ...

Take Walmart’s rollout of AI-powered customer service bots. It wasn’t just a tech deployment—it required retraining support ...

Those who embrace this change, become conversant in AI, help us build and improve our AI capabilities internally and deliver for customers, will be well-positioned to have high impact and help us ...

Every few weeks, the Earth cries out for an AI scare on a frequency heard only by tech CEOs. And lo, like a rain cloud over a parched valley, here comes Amazon boss Andy Jassy to shower us with fresh ...

Amazon CEO Andy Jassy said something via a blog post on Tuesday that created quite a stir in the AI world. Jassy noted that ...

In a June 17 message to employees, Amazon President and CEO Andy Jassy praised GenAI's potential to make customers lives ...