Though Amazon now has its Rufus AI chatbot to help explain products and find deals, I don't think it's worth using—and I'm not waiting around for it to improve. Instead, I use Perplexity to find ...

These are all “AI” features in that they rely on LLM-based technology to summarize review text, to layer a chat interface on top of search, and to, as Amazon puts it, “automatically ...

If you've ever had a frustrating experience with an Amazon chat support worker you'll sympathize with Chris Williams. He was worried that someone named "Brittni" was "phishing" his email address ...