CMSWire

Post-ZIRP, Why Customer Experience Is the Only Growth Metric That Still Holds

Cheap money masked bad decisions. Now growth must prove itself — and customer experience is the clearest signal left.
Business Wire

Bad Experiences Put $3.1 Trillion in Annual Global Consumer Spending at Risk

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...
WIVB-TV

Bad Customer Experiences Put Nearly $4 Trillion at Risk in Global Sales

PROVO, Utah and SEATTLE, Nov. 19, 2024 /PRNewswire/ -- Businesses around the world risk $3.8 trillion in sales due to bad customer experiences - a figure $119 billion higher than last year. New ...
KSL

New research shows bad customer service threatens $3.7 trillion annually. Can AI help?

This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in ...