ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, has been awarded a patent by the UK ...
The government reports that NCCIA has registered 60 cases and arrested nearly 500 accused, including foreigners, in a major ...
In the dynamic environment of call centres, the efficient management of information can significantly enhance service delivery and customer satisfaction. Knowledge sharing technology plays a pivotal ...
Call centres are more popular than ever, but the proportion of customers that abandon their call before it is answered is increasing at an alarming rate, which can be attributed to cost cutting ...
TOKYO, May 16 (Reuters) - This May 16 story has been refiled to amend quotes to clarify that SoftBank was referring to workers and customers in general, not necessarily its own, in paragraphs 3 and 4 ...
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