The ability to route calls might seem mundane when compared to the dangerous drama of fires, earthquakes and other disasters. But for Tina Mathieu, deputy director of the Utah Communications Authority ...

The Called Party Transformation will prefix the digits 1212 to the 551-XXXX dialed string so an 11-digit long distance number can be routed to the PSTN service provider. What are some other ways that ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Over the past few weeks I’ve been discussing Cisco Unified Communication Manager call routing. I thought I’d post up a blog that gives you the links to all the articles in the series. Here are the ...