Silverback AI Chatbot has announced the official rollout of its AI Assistant, a new intelligent feature designed to strengthen enterprise communication systems and streamline organizational workflows ...

Silverback AI Chatbot has announced the introduction of its next-generation AI Agents, a major advancement in conversational technology designed to transform how organizations automate communication, ...

Artificial intelligence chatbots are transforming industries and reshaping interactions — and as their adoption soars, glaring cracks in their design and training are emerging, revealing the potential ...

AI chatbots transformation is reshaping enterprise and business services by enabling personalised, multilingual, real-time engagement, boosting customer satisfaction.

Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

The Department of Health and Human Services reported the most artificial intelligence use cases of any federal agency in 2024, with the agency’s inventory of reviewed AI solutions showing a growing ...

The chatbot that launched 1,000 chatbots: We cover everything on the AI tool, from how it works and how to use it to some of its more controversial points. Barbara is a tech writer specializing in AI ...

NPR's Ayesha Rascoe speaks with Karen Attiah of the Washington Post about her experience with Meta's new AI chatbot "Liv," and what she calls "digital blackface." Washington Post opinion columnist ...

As businesses increasingly rely on AI chatbots, securing conversational AI is now mission-critical. Learn about common chatbot vulnerabilities, AI risk management strategies, and best practices — from ...

A view of the IRS headquarters. (Photo by Karen Bleier/AFP via Getty Images) The Internal Revenue Service’s experimentation with voicebot and chatbot functionality should continue, but several tweaks ...