As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...
Cisco Systems Inc. is enhancing its Webex contact center and videoconferencing platform with expanded artificial intelligence capabilities that are designed to boost productivity for workers, no ...
Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...
FORT LAUDERDALE, Fla., Oct. 23, 2024 /PRNewswire/ -- Today at WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant ...
-- New Webex AI Quality Management uniquely empowers supervisors with actionable insights and real-time coaching with visibility across both AI and human agents. -- Webex AI Agent and Cisco AI ...
Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...
Attendees of Cisco's 10th Annual Cisco Contact Center Summit will get a front-row seat as the company discusses how it plans to leverage recent AI acquisitions to usher in the next-generation contact ...
The Cisco Contact Center Portfolio is benefiting from brand-new AI and customer experience capabilities from the two companies the giant acquired last year; CloudCherry and Voicea. Cisco is making use ...
The big picture: While it's really hard to make predictions about much of anything in these crazy times, I'm convinced that at some point in the future, someone is going to do an in-depth business ...
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