News Xtend has appointed Karen Gill as Head of Sales and Client Success, focusing on small-to-medium enterprises. The agency ...

Intelligence without structure eventually becomes noise. And in customer success, noise has a very measurable price.

Focusing on technical delivery rather than demonstrating tangible client value has created a “great chasm” where MSPs are ...

When a client begins work with a new accounting firm, the onboarding process sets the stage for what's to come. This is where leadership shines, not just in the logistics they oversee but in the ...

What happens when the deal is done, and the project is handed off to the client success team? Here are four ways your client success team can support retention and revenue growth after the sale has ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

AL-ZUBAIDI If you focus on only a few clients, it’s a big mess—one unhappy client, no matter how big or small they are, takes away from 30 happy clients. As we grew, our biggest challenge was ...

The gap between client centricity as strategy and as an operating system shows up quickly. Leaders talk about putting clients ...

Naveed Anwar, Citi’s global head of Platforms and Data Services, discusses enhancing client experience in a real-time environment. Global Finance: How does Citi’s innovation roadmap translate into ...

Considering customer success software for your company, but not sure where to begin? Are you worried about how long it will take to get time to value? I have implemented customer success software four ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Working in several different CRE markets and getting to the core of what each Bisnow client needs can be a complex balancing act. However, Bisnow Client Success Manager Maggie Flynn has a background ...