Technology is ubiquitous, as is the need for the experiences it enables. Consider how many devices people use every day. You probably have a laptop and a phone, maybe also a tablet and a smartwatch, ...

Savneet Singh is currently CEO of PAR Technology Corporation (NYSE:PAR), a provider of point of sale software to the retail industry. Unified customer experiences enhance brand awareness, strengthen ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Consistency is one of those characteristic beloved of figures of authority such as parents and teachers. Apparently, it's also something that middleware companies like, despite the fact that ...

Technology has forever changed how we communicate, connect, and collaborate. For consumers, it has evolved expectations of their interactions with brands they support. They want companies to ...

Today, consumers shop in multiple channels, and back-to-school is no exception. Nearly 100% shop online at major retailer ecommerce sites and marketplaces. Over 90% use retailer or marketplace apps.

Generative AI has unlocked new possibilities for customer and employee experiences — and as a result, customer and employee expectations have grown. Customers want solutions that enable flawless ...

Grocery stores are no longer just places to shop — they’ve evolved into hybrid hubs, bridging the physical and digital worlds. Alongside customers browsing the aisles, grocery store employees are busy ...

A recent survey found that 90% of businesses have made customer experience (CX) their primary focus. While that statistic makes complete sense for most business interactions, one might wonder what ...