In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

Small businesses often have difficulty competing with larger competitors that are able to mass produce products at low costs. Continuous quality improvement is a business management system that ...

As a follow-up to my last column, 'Must Have' Metrics for Continuous Improvement, the next must-have metrics are first pass yield (FPY) and rolled throughput yield (RTY). While most companies I visit ...

At the recent AME conference this past October, the same message was heard over and over again: the need to engage everyone in your organization in order to achieve a sustainable continuous ...

The Office of Continuous Improvement has a library of Lean resources available for loan. Below is the list of resources that includes books, DVDs and workshop materials. These resources cover the ...

Agile project management is a methodology used primarily in software development that favors flexibility and collaboration, incorporating customer feedback throughout the project life cycle. The ...

The need for decisiveness and communication, the inevitable disruption, and why you’ll probably need to break down 'old ways'. Change can be the foundation of competitive advantage but, to be ...