Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, ...

Retail returns are a $850 billion problem. A cross-functional approach combining consumer education and a "returns czar" are crucial to manage this complex issue.

Shipping still sells. Free, fast shipping continues to drive conversions and reduce cart abandonment, especially when unexpected fees are avoided. Returns build trust. Simplified, no-hassle returns ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. It ...

The popularity of online shopping has accelerated rapidly over the last 18 months, with U.S. e-commerce brands experiencing 44% growth in 2020. Shoppers have become increasingly inclined to buy items ...