Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. I was watching the news a few months ago and saw several ...

Map your customer journey for complexity. Identify high-stakes moments, like reporting fraud or managing a complex order, where a natural voice conversation would be more valuable than typing. Measure ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

It’s important to ensure everyone has a positive experience with your brand across all touchpoints. A great way to make this happen is by creating a customer journey map. This will provide you with ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Opinions expressed by Entrepreneur contributors are their own. Communicating effectively with customers is essential for the success of any organization. And in today’s connected world, consumers ...