To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...
Staff at physician practices could benefit from a little more customer service training, leaders say. The Medical Group Management Association polled 931 practice leaders and nearly half (47%) said ...
Aberdeen's Service Management Research Practice Renamed "Customer Experience and Service Management"
BOSTON, MA--(Marketwire - Jan 29, 2013) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced that it has renamed its "Service Management" research practice to "Customer Experience and ...
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