Hyatt Hotels is the latest hotel giant to engage in massive staff reductions, with the company cutting 30% of its U.S. guest ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

The quintessential high-quality customer experience is that offered by luxury hotels. Each step of the customer’s journey is curated to ensure that their stay exceeds their expectations.

There are currently more than 100,000 open hotel jobs nationwide, including nearly 20,000 housekeeping roles, according to the American Hotel and Lodging Association.

‘The customer is the loser’ in the new hotel industry, where the rooms are dirtier, the prices are higher and you’re getting less service, analyst says Irina Ivanova Sat, Oct 21, 2023, 7:00 ...

Along with lists for cities with the worst customer service in hotels and the worst hotel reviews in general, Planetware released a list ranking cities with the most 1- and 2-star reviews.