The cost of goods is going up. Labor is going up. And, for the consumer, that means the price of everything is skyrocketing. Just take a look at inflation over the past several years. In June of 2022, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jonathan Groves Satisfied ...

Flooring connects directly to brand identity and plays a role in customer satisfaction and loyalty. Retailers who invest in the right flooring choices create welcoming spaces that encourage shoppers ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Marketing author and consultant Philip Kotler is often credited with saying, “The best ...

Longtime rivals tied for second place in this year’s American Customer Satisfaction Index Convenience Store Study ...

One-size-fits-all customer experience playbooks don’t exist — and for good reason. Every business has distinct customers with distinct feelings, needs and preferences. It’s up to you to define what ...

Ultimately, a five-star customer experience should be the goal of all business processes. When a leader thinks about the customer, they typically think about the product or service their company ...

If you keep your employees happy, will they make your customers happy as well, through superior customer service? My knee-jerk reaction would be, “Of course they will!” But you never know when what ...

Strong brands aren’t built through big ad budgets but by delivering consistent, memorable customer experiences that create loyalty, trust and powerful word-of-mouth marketing. Exceptional customer ...

Over the past few decades, well-meaning business leaders have tried to build customer-centric workplaces to gain advantages over their competitors. The real key to success, however, starts with an ...

By Rosemary Iwunze ‎‎‎NEM Insurance Plc, one of the top three insurance companies in Nigeria and currently number one ...

Customers praised NEM Insurance Plc for prompt claims settlement, excellent customer service, and efficient use of technology that simplifies transactions.