Difficult conversations are something we tend to avoid at all costs. Whether it’s about underperformance, conflict, a personal issue, or an unsuccessful job application, entering any difficult ...

Difficult conversations are not complicated by the topic itself, but by how the emotions surrounding it are handled. People with high emotional intelligence understand that communicating well does not ...

Difficult conversations don't have to be so stressful. Source: Alexander Suhorucov/Pexels Difficult conversations, you know them well. These are the types of talks that require you to deliver bad news ...

Imagine this scenario: You find yourself in the middle of a difficult conversation, emotions flaring, and suddenly feel like your mind is spiraling out of control. It’s almost like an invisible ...

Nearly every day you have to have hard conversations at work. Maybe it’s pushing back on your manager’s unrealistic deadline. Perhaps it’s confronting a colleague who consistently interrupts you in ...

How to interrupt your fight-or-flight response so you can take the heat down in real time. When you’re in the middle of a conflict, it’s common to automatically enter fight-or-flight mode. But HBR ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

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There are times when my emotions really get in my way. When I perform on stage, fear of failure makes my heart race and throat clench. Or when a friend says something hurtful to me, I can’t stop ...

As a psychologist, I’ve seen first-hand how most people struggle with their emotions much more than they need to… They get overwhelmed by spirals of worry and anxiety They lash out in fits of anger or ...