There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Panic buying: it's the perfect example to illustrate just how fragile customer experience is. When the pandemic hit, shoppers around the globe united under the sole mission to stockpile as many canned ...

One good customer service experience or helpful blog post can inspire someone to view a brand favorably, even when faced with difficulties down the road. Likewise, one flippant service rep or careless ...

“We are delivering a service that can make the difference of life or death. A good customer experience could be a determining factor in that outcome” “We are delivering a service that can ...

About the interviewee Melissa Fellner is a global consumer marketing director, respiratory biologics, at AstraZeneca. She has more than 20 years of US and global experience in the areas of ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access information on a device and to provide personalised ads and content, ad and ...

“We were able to quantify the impact of a good customer experience on a retailer’s future financial results, and the impact is huge,” he said. “While most retail CEO’s will be evaluating ...

Urban Company faces criticism for its demanding performance standards that overwhelm service partners. A viral LinkedIn post ...

Welcome to the new normal: the antithesis of good business. The 2020-21 pandemic has changed how consumers buy, how they interact with your business, and how you interact with them. It hasn’t been the ...