As a natural introvert I've always dreaded coming up with witty conversation especially with those I don't know. Let's face it, even if you're a chatty Cathy, we've all been in conversations so ...

My best conversations are with my friend Rich. He doesn’t have extraordinary speaking talents or the ability to tell side-splitting jokes. It’s just that after talking with Rich, I somehow feel ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...