Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over ...

Getting ITIL certification can help you stand out from other IT professionals. To get the benefits of ITIL certification, you’ll have to study the modules and take a test to see how well you ...

Have you ever started with ITIL®Version 5 believing it would instantly fix service issues, only to feel everyday work ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Roughly two years ago we wrote a newsletter on the potential use of IT Infrastructure Library (ITIL) to, among other things, improve WAN management. ITIL was originally defined in the 1990s by the U.K ...