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Casalan, who joined UPS in 2021 and oversees some 5,300 franchise locations, is no stranger to building trust with customers.

Juneteenth falls on Thursday, June 19 in 2025. Here's what to know about whether banks, post offices and shipping services ...

’Tis the season for Sarah Casalan. “I’ll be working in our stores tomorrow and then out visiting stores on Wednesday,” the president of The UPS Store tells me from Chicago the Monday ...