Customer relationship management (CRM) software has redefined ... sales tracking, customer case management and more. Our breakdown of Microsoft Dynamics vs Salesforce will take a close look ...

In the years since Steve Ballmer left his role as Microsoft’s chief executive ... “So going to the specific of case management software to bring the power of data to their lives – that ...

has experienced instability in rolling out a new case management system to 20 per cent of its member bureaux. The new system, which is based on Microsoft's Dynamics management software ...