Every company deploying an AI voice agent has made the same bet, whether they realize it or not. They’ve let the model design their customer conversation. The goals are clear: collect the caller’s name, understand their enquiry and route them to the ...

Alibaba launched on Friday two new artificial intelligence models — Qwen-VL and Qwen-VL-Chat — the company says can understand images and carry out more complex conversations. One example Alibaba gave is a hospital sign. Qwen-VL-Chat is able to answer ...