New customer advocate for NJ Transit absorbs years of pent-up complaints
Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...
NJ Transit touts new station and customer care improvements. Here's where to find them.
New customer service improvements are coming to some NJ Transit stations, including Trenton and Newark. NJ Transit CEO Kris ...
NJ Transit launches plan to improve commuter experience
Commuters will start seeing cleaner, more secure major rail terminals and get better information under a plan announced by NJ Transit’s CEO on Thursday. The three-part program announced Thursday is ...
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Something new happening at NJ Transit — Riders will notice the difference
Orange-wearing customer service reps will be making the rush hour rounds at Newark Penn Station, while overnight cleaning ...
NJ Transit to launch initiatives to deliver customer service improvements
Part of the initiative will now have customer care ambassadors -- wearing bright orange shirts and vests -- located at Newark Penn to help riders get to the right gates and buses.
NJ Transit and engineers union tentatively agree to a new contract and avoid a possible strike
New Jersey Transit and its rail engineers union have tentatively agreed to a new labor contract, averting a possible strike.
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NJ Transit, Brotherhood of Locomotive Engineers and Trainmen union sign tentative agreement
The agreement has yet to be ratified by both sides but includes a total wage package that will narrow the pay gap between NJ ...
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NJ Transit rolls out new initiatives to improve customer experience and maintain clean stations
New NJ Transit President and CEO Kris Kolluri says ... have customer care ambassadors -- wearing bright orange shirts and vests -- located at Newark Penn to help riders get to the right gates ...