Franck Beaumin joined the agency in October after the role went unfilled for years. He is listening to riders, and trying to ...

Commuters will start seeing cleaner, more secure major rail terminals and get better information under a plan announced by NJ Transit’s CEO on Thursday. The three-part program announced Thursday is ...

New customer service improvements are coming to some NJ Transit stations, including Trenton and Newark. NJ Transit CEO Kris ...

Part of the initiative will now have customer care ambassadors -- wearing bright orange shirts and vests -- located at Newark Penn to help riders get to the right gates and buses.

Orange-wearing customer service reps will be making the rush hour rounds at Newark Penn Station, while overnight cleaning ...

Brighter lighting, new crisp monitors and customer ambassadors in brightly colored vests are among the new changes.

New Jersey Transit and its rail engineers union have tentatively agreed to a new labor contract, averting a possible strike.

The agreement has yet to be ratified by both sides but includes a total wage package that will narrow the pay gap between NJ ...

New NJ Transit President and CEO Kris Kolluri says ... have customer care ambassadors -- wearing bright orange shirts and vests -- located at Newark Penn to help riders get to the right gates ...