4.2 times more likely to buy again 5.6 times more likely to forgive a company after a mistake, and 7.2 times more likely to try a new offering compared with detractors (unhappy customers). Adobe also ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The Net Promoter Score (NPS) has been a staple in customer feedback for years and is known ...

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...

Loyal patients are an asset to any health care business since they are more likely to refer other potential clients. That’s why patient feedback is vital for the company’s decision-making processes.

GOTHENBURG, SWEDEN, May 30, 2024 / EINPresswire.com / -- Halon, the leader in email infrastructure for service providers, is thrilled to announce the results of its latest Net Promoter Score (NPS) ...