To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

No product or brand can fulfill the needs and expectations of every person every time. Companies that try to please the masses usually underwhelm their true target audience and gain little in the ...

Perfection doesn’t exist—but some people just happen to possess the characteristics that make them more suited for playing the role of customer support agents, while others just don’t. So what is it ...

For today’s digital consumers, and that’s everyone, experience is everything. Three-quarters (73%) cite experience as a major factor in purchasing decisions and a third (32%) say they’d walk away from ...

The customer service and the marketing departments of a company are usually two distinct and very different departments. However, smart businesses are realizing that in this day and age of social ...

I’ve never heard someone say, “I’m hoping for a bad customer service experience.” On the contrary, people want and expect a good service experience. We know what good service looks like. We like the ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Read full article: Over 1,000 protest at Houston City Hall over federal funding cuts and executive orders Read full article: LIST: What grocery stores are open and closed on Easter 2025 Houston police ...

Opinions expressed by Entrepreneur contributors are their own. Every entrepreneur should be intensely focused on his or her prospective customers. The ability to find a customer, sell your product or ...

Greater Anglia has recognised three employees at Colchester North rail station for their excellent customer service which saw them score top marks in a recent ‘mystery shopping’ survey. Laura ...