When people think of customer reviews, they often focus on leaving negative feedback if something goes wrong. However, it’s ...

How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help them decide if they want to make a purchase.

Good customer service is based on making the customer ... therefore they will be more likely to make a purchase and write a positive review. There are four main situations in which a business ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

In the digital era, online reputation is everything. Consumers rely heavily on reviews before making purchasing decisions, and Google is the go-to platform for checking business credibility. Whether ...

A lack of attention to great customer service can ruin your overall customer experience. With the advent of the internet, social media, and instant communication via texting, customer expectations ...

We all have experienced both good and bad customer service and these experiences play a role in shaping our feelings on that company and brand. Positive customer service experiences are important ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Satisfied customers will be more likely to return, stay longer and spend more Customer service excellence ... Customers may give the business positive reviews on social media or review sites ...

From our brief exchange, it was clear to me that Vincent walks the talk when it comes to providing good customer service ... up a fuss or written a negative review. But I opted to walk away.