Collecting customer feedback is an excellent way for entrepreneurs to determine both the strengths and weaknesses of their product or service. The feedback received should guide future training ...

Bad reviews can undermine your brand and hurt your revenue. Learn how to turn things around and transform harmful feedback ...

If a single bad review can undo the value of 40 good customer experiences, ... Customer service. Great customer service not only prevents bad reviews, it also helps define your brand.

Not only does this serve as a stronger, more enthusiastic review, but it also helps promote that service or product by keeping it top of mind for readers. - Tom Hileman , Hileman Group 9.

Positive reviews can tip the scales in favor of a business, while negative reviews can provide an opportunity to address concerns and showcase excellent customer service.

Negative customer reviews are common, especially in public-facing businesses. Here’s how you can adapt your business processes and generate customer loyalty from negative customer reviews.

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews hold more power than ever before. With just ...

Positive and negative Yelp reviews alike deserve a reply and can have a big impact in digital marketing. Here’s what you need to know. When it comes to making a purchase decision, the majority ...

Ensuring you effectively leverage good feedback will help make sure you’re pulling on an easy -- but important -- lever in your customer acquisition strategy. Below are some tips on how to do so: ...