At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...

In today’s fast-paced business environment, being able to solve problems efficiently and effectively is a critical skill. For ambitious and skilled job seekers and employees on a six-figure career ...

Learn how root cause analysis and integrated data prevent hydropower bearing failures, reduce costly downtime, and improve ...

You’ve heard of probable cause. You’ve found the root causes of problems. But what is plausible cause, and why should we care? After all, plausible cause isn’t even an entry in my favorite dictionary ...

Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

We recently had a Foreign Corrupt Practices Act (FCPA) enforcement action that reminded me that everything old is new again in anti-corruption compliance. The Securities and Exchange Commission (SEC) ...

The problem with cybersecurity is that cyber risks are far too plentiful. Trojans, spyware, backdoors, adware, ransomware, viruses and malware, physical theft, social engineering, remote employees, ...

In a previous article entitled, "What Are Problems?" we theorized that problems cannot or do not exist—at least, not in the way we've been taught to think about them. Because all we have are ...