Employees may take part in role-playing exercises where they act out difficult customer interactions. For example, one employee might play the irate customer, and another plays the agent trying to ...

For example, for a two-party negotiation role-play exercise, the following questions should be answered: How long will it take to read and prepare for the negotiation? Will the preparation take place ...

A California school district is facing backlash after a teacher allegedly forced students to role-play in an LGBT “coming out” exercise inspired by a nationally recognized activist group.