GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

In our latest episode of Lexicon, we sat down with Hassaan Raza, co-founder and CEO of Tavu, to dive into the future of ...

Schirrmeister: Yes, exactly. And then the tools change. AI takes care of some of the mundane tasks, so now your role evolves and you go to a different level. It’s very challenging for the next ...

Businesses are doubling down on AI investments, recognizing AI’s ability to revolutionize customer engagement and service delivery. With 44 percent of organizations planning to increase their AI ...

Nagpur: A two-day national seminar titled ‘Responsible Use of Artificial Intelligence: Role of Public Relations' will be held ...

With technology, automation and AI transforming the accounting and advisory sector, so-called soft skills are more essential than ever for professionals.

AI’s role in hospital RTLS transcends traditional asset tracking. It fundamentally reshapes how healthcare institutions approach efficiency, safety, and scalability. As hospitals continue to ...

What role should artificial intelligence play in student learning ... Stoner is a professor emeritus of communication studies at California State University, Sacramento, where he taught for ...

Journalists are best off accepting that AI will inevitably play a role in their field as the technology continues to develop, Dodds said. As Dodds observed, AI has already been gradually ...

Federal employees are facing a new reality under President Donald Trump’s administration as Elon Musk’s Department of ...