Salesforce continues to push the AI envelope: The software giant’s latest advancement is the Einstein Copilot Studio, which will allow any Salesforce user to customize their own Einstein AI bot to fit ...

Consumers want to be heard: SurveyMonkey expands its customer experience (CX) offerings to help customers act on timely feedback through conversational chatbots SAN MATEO, Calif., Nov. 04, 2019 (GLOBE ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (Nasdaq: FIVN), today announced it has launched the Five9 Einstein Engagement Bot on Salesforce AppExchange, empowering enterprise contact centers to ...

Building on its Einstein artificial intelligence offering, which was rolled out across its CRM cloud in 2016, Salesforce has unveiled Einstein Voice Assistant and Voice Bots. The new capabilities are ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more Salesforce announced plans today to bring ...

Richard Nieva is a Forbes senior writer covering technology. As generative AI continues to capture the attention of the tech world, another Silicon Valley giant is hopping into the fray. On Tuesday, ...

Salesforce announced new tools for its customer service platform that use artificial intelligence to make agents' jobs easier. Among other things, Salesforce's Service Cloud now has AI augmented bots ...

Salesforce is bringing its Einstein Bots to market as part of the next generation of Service Cloud, along with a bevy of other new features. With Einstein Bots, the aim is to help companies automate ...

Like Microsoft and Google, Slack owner Salesforce is shoving an AI chatbot into its workplace software to automatically write simple messages and summarize meetings. Like Microsoft and Google, Slack ...

Five9 customers can now benefit from the Five9 Einstein Engagement Bot SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9, Inc. (Nasdaq: FIVN), today announced it has launched the Five9 Einstein Engagement ...