When Samsung announced its new Galaxy S22, the biggest Android smartphone launch of the year, Jennifer Larson was ready to finally make some money. On February 9th, she logged into the Ibbu app, where ...

Apple’s Genius Bar is one of the big reasons people love the company. If you’ve got a problem with a device, you can just go to your local Apple Store and get it fixed in no time. Unfortunately, you ...

Samsung has revealed that it’ll offer QR- and NFC-enabled customer support at its repair centers. This feature will allow you to register your device at repair centers without filling out a ...

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

Bill Sherwood stands with his new Samsung television. Despite several repairs, the picture on the TV still doesn't work. (Alexandra Pais/For NJ Advance Media) Samsung hasn't had an easy time of it ...

TORONTO – One Samsung customer is cautioning other users to be wary about the company’s customer service after he says he was asked to remove a YouTube video showing damage to a Samsung Galaxy S4 that ...