Martin LaMonica is a senior writer covering green tech and cutting-edge technologies. He joined CNET in 2002 to cover enterprise IT and Web development and was previously executive editor of IT ...

From sold-out concerts and global sports tournaments to real-time airline bookings, ticketing platforms face one of the ...

With an eye toward reducing customer lines at movie theater box offices, NCR Corp. has developed a software application for scanning movie ticket information from a mobile phone, the terminal and ...

I was wondering if anyone could lead me to some solid, hopefully cheap software that can manage trouble tickets.<BR><BR>Our company is rebuiliding the back end of our ecommerce site and we are going ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Ticketmaster is testing identity-verification software to fight automated ticket-buying bots favored by scalpers. Initial tests have gone well, David Marcus, Ticketmaster’s head of music for North ...

The market for big-ticket server software is going the way pork bellies and other commodities once did: Prices are going down. The overall market for infrastructure software needed to run business ...