Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

There’s a lot you need to get done in a day and no time to waste. If you find that you’re falling behind on your to-do list; and can’t seem to catch up to what your peers are doing throughout the day, ...

Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's inquiry, ...

Since 86% of customers are willing to pay more for a better customer experience, your primary responsibility as a customer service representative is to provide excellent customer support, ensuring ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Investing in employee development not only improves technical skills specific to the industry but also enhances customer service, leading to stronger client relationships and increased customer ...

A hot potato: It's been said that those born at the dawn of the internet age have grown up lacking the life skills essential for many jobs. In an attempt to address this problem, Gen Z students in ...

The freelance marketplace is evolving, and administrative professionals are finding themselves in high demand. Businesses are ...

SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC). The ...