Twilio Flex will aid the operators in contact centers in handling incoming distress calls and messages through a single interface, even when displaced individuals communicate through multiple ...

Twilio TWLO has enhanced its Flex platform with new features like Unified Profiles and Agent Copilot. Unified Profiles, powered by Twilio Segment, enables clients to access native data layers for ...

Twilio Flex is a cloud-based call center software that allows you to customize the way your business interacts with your customers. The platform enables you to interact with customers by email ...

“Twilio Flex enabled us to improve our wait times, but most importantly, simplify the process for our hotline advocates so they can focus on the victims on the other end of the conversation.

Twilio, which makes business communications software, offers its own SMS products such as Twilio Frontline and Twilio Flex, and will continue to offer its own business messaging service.

Toyota Connected has updated its contact center systems with the implementation of Twilio Flex, which has resulted in improved call routing, faster response times and a better experience for both its ...

Twilio ‘underachieved on growth’ and will take ‘some steps to create a more effective GTM motion for Flex and recalibrate our investments in Segment,’ CEO Jeff Lawson says.

Twilio has an excellent customer base to cross-sell to and is working to develop new, more profitable offerings like Twilio Flex and Twilio Engage to expand from simply enabling communications to ...

The Twilio Segment involves Segment, Engage, Flex, Email, and others. The company was founded by John Wolthuis, Jeffery G. Lawson, and Evan Cooke in March 2008 and is headquartered in San ...