USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

USPS told WSAZ they are now encouraging customers to register for Informed Delivery. It’s a free service that allows you to see digital images of your incoming mail before it gets delivered. That ...

USPS Vice President ... The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience and service delivery, an agency ...