It is possible to create a simple, bright-line means of triaging engagements to determine whether heightened security and privacy measures should be required. So, maybe you’ve read my previous blog ...

This report reviews many of the leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through ...

The QKS Group SPARK Matrix™ provides competitive analysis and ranking of the leading Vendor Risk Management vendors. ProcessUnity, with its comprehensive technology and customer experience management, ...

Nokia has been ranked at the top of the latest Vendor Matrix released by ABI Research. Research in Motion (RIM) and Samsung claimed the second and third spots in the company's most recent evaluation ...