eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

SAN FRANCISCO (MarketWatch) -- EBay Inc. said late Tuesday that it will shut a customer service facility in Vancouver, Canada, which employs roughly 700 people. The facility is expected to close by ...