Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...

Sabio Group announce that it has achieved elite partner status within the Genesys Ascend partner programme. contact centres ...

A recent report by Verint, The State of Agent Experience 2026, highlights significant challenges within contact centres ...

The Exchange - Gain Access to Europe's Award-Winning Contact Centre Operations. Wednesday 22 and Thursday 23 April 2026.

Content Guru scores highest ‘Willingness to Recommend' rating in the 2026 Gartner® Voice of the Customer for CCaaS Report - ...

Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Financial Benefits for Openreach ...

Radius Court, Eastern Road, Bracknell, Berkshire.

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

HMCTS Opens Service Contact Centre in Salford Quays -The centre will support people with queries about their case using new, user-friendly digital services. Since 2019, HMCTS have opened Service ...

Enghouse Systems Limited announced today it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Based in Parsippany, New Jersey, ...

Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA). Every contact centre has a finite amount of available talk ...