MRM's AI Relationship Management (ARM) helps companies build and sustain customer relationships in the era of artificial intelligence.

Verint senior vice president of corporate marketing tells DestinationCRM that there are still a lot of unknowns surrounding Thoma Bravo's acquisition of Verint.

Funny thing, though: Those upgrades keep shipping and saving money; they just need someone to turn them on.

Genesys at its Xperience 2025 event in Nashville, Tenn., announced an expanded partnership with ServiceNow that delivers new Agent2Agent (A2A) orchestration, making it possible for AI agents to ...

Some Verint customers speaking at the company's Engage 2025 user conference cited a 30 percent reduction in variable labor, a 35-second reduction in interaction handling time, and a 10 percent ...

ProfitHack 2.0 uses advanced AI to optimize content, SEO, and content generation to boost search rankings, organic traffic, and lead conversion. "We are excited to launch ProfitHack 2.0 and introduce ...

Genesys has added more than 150 advanced AI capabilities in the past few months, and more are on the way, executives stressed at the Xperience 2025 event.

RelPro, a provider of business development and relationship management solutions for fnancial and professional services firms, has partnered with Bombora, a provider of B2B dataand buyer intent ...

ON24, providers of a customer engagement platform for B2B sales and marketing, has launched ON24 AI Propel+ to transform first-party engagements like webinars and other virtual events into full-funnel ...

RRD has launched Business Communication Intelligence (BCI), an artificial intelligence-powered platform that streamlines and improves customer communications.

Interact with survey and form results in simple, conversational language using Analyze with AI, a new chat-based analysis feature that provides instant insights, sophisticated data segmentation, and ...

Algolia today unveiled the Intelligent Data Kit, a suite of tools that make data cleaner, smarter, and more useful. "Improving data quality is not just a technical necessity; it's a business ...