ACD is only as good as the information it has to go on. If it doesn’t have much, setting up a straightforward IVR call flow can help you make the most of it.

Automatic call distribution is a feature that collects information from callers, places them in a queue and then routes the call to the next available agent.

In this article, we look at Mark Fisher's "ACD system" and how it works from a technical analysis standpoint. Basically, this system provides A and C points for the entry of a trade, and B and D ...

Mark Fisher conceived of the ACD system and published it in his book, "The Logical Trader." Fisher spotted the importance of the opening range setting the tone for the trading day.