Amazon is working on Q Business Suite, a unified platform for data analysis and work automation, according to internal ...

Verizon has introduced a Gemini AI-backed chatbot in its refreshed My Verizon app. It aims to help users “manage upgrades, add new lines, ask billing questions, take advantage of savings, and ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

Generative AI’s ability to remove rote work could help the retailer focus on the user experience, but will reduce the number ...

Amazon is currently using AI to optimize inventory in its fulfillment network, upgrade its customer service chatbot and ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can help brands foster greater customer loyalty.

To access Amazon’s Customer Service Help Page, go to the website landing page and click on " Customer Service " in the top ...

Rollout of generative AI and agents will reduce Amazon's total corporate workforce in the next few years, Andy Jassy, CEO of ...

Amazon CEO Andy Jassy highlights company's extensive use of Generative AI to drive value, citing its rare transformative ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

London-based startup Builder.ai reportedly hired 700 engineers to pose as, and do the work of, its AI chatbot Natasha. The company initially promised customers the ability to produce an app ...