I tested the bot and found it helpful when I asked for gift suggestions for a 2-year-old's birthday. It could also answer questions about product details and help with customer-service issues.

For any product inquiries or order issues, contact Amazon's customer service team through the website or by calling 1-888-280-4331. Business Insider Subscribe Newsletters ...

Amazon is currently using AI to optimize inventory in its fulfillment network, upgrade its customer service chatbot and ...

Those who embrace this change, become conversant in AI, help us build and improve our AI capabilities internally and deliver for customers, will be well-positioned to have high impact and help us ...

Amazon CEO Andy Jassy warned employees about AI's transformative impact, anticipating workforce reduction due to AI-driven ...

Amazon CEO Andy Jassy said something via a blog post on Tuesday that created quite a stir in the AI world. Jassy noted that efficiency gains from AI would allow the company to eventually have a ...

The chief executive officer told employees in a letter to embrace the change the tech presents in order to remain competitive ...