As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

The new office represents Helport AI's commitment to fostering innovation in the business process outsourcing (BPO) industry ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

Officials withdrew a rebid of a $6.6 billion contract requiring “labor harmony” 25 days after the $5 billion corporation ...

The global integration of Artificial Intelligence (AI) has given a major push for the call center industry's massive smart ...

At the same time, in many countries, call center work is a valuable source of income. “For a worker like me, I would say, eventually, AI will replace us.” This is despite Cabalona ...

The data center industry has been able to effectively manage increasing demands and ensure sustainable growth. Embracing a holistic approach is key for moving beyond the conventional siloed view and ...