As we continue to embrace the “new normal” in society and in business, several trends are taking shape faster than anticipated. One of those is the shift in engagement and spending habits to online ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

Communication is key to a business running smoothly. You need to be able to communicate with your employees, vendors, investors, and especially customers. Without customers, you wouldn’t have sales.

In the digital age, companies and customers can connect via email, SMS text, social media and many other forms of communication. However, with so many ways to reach consumers available, it’s important ...

Ever since the economy rebounded faster than anticipated during the pandemic, product availability and supply chain issues has been a huge issue across a range of industries – including pro AV. Due to ...

Opinions expressed by Entrepreneur contributors are their own. This story was originally published on CO— by U.S. Chamber of Commerce and was written by Emily Heaslip. It’s no secret that the supply ...

People need to feel valued and understood, and that's especially true with customers. According to the U.S. Small Business Administration, people are more likely to have a positive impression of ...

Communication is the foundation upon which a superior customer experience is built. Did you ever read the tale of The Emperor’s New Clothes? The protagonist of the story strutted around believing he ...

Marketing is a broad business function that includes product research and development, merchandising and distribution processes and pricing, as well as communication or promotion. The communication ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The U.S. construction industry has struggled to deal with rising ...

This story was originally published on CO— by U.S. Chamber of Commerce and was written by Emily Heaslip. It’s no secret that the supply chain is currently in chaos. However, despite customers’ ...

It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.