Social Security job cuts are hurting the public. Read on to learn about a new bill that seeks to restore those lost jobs and improve customer service.

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

A familiar company name is being misused by phony customer service representatives to fool potential victims into letting ...

Deanna Dahlheimer, who spent 27 years in medicine, makes the case for recruiting customer-facing candidates from outside the ...

Shady hotel booking sites, misleading customer service numbers and hacked airline loyalty accounts have snared travelers.

Brewing coffee at home is made easy with Keurig's coffee machine; or at least, that's how it's supposed to be. If your Keurig ...

New ServiceNow research reveals that customers in the UAE lose more than 10 million working days a year navigating slow ...

After the wire was removed, Colon received a work order from Optimum. It showed a $99 charge but also showed a zero balance.

With the deadline for filing 2025 Pennsylvania personal income tax returns falling next week, the Department of Revenue is ...

Westpac NZ is the first major company in New Zealand to introduce a Microsoft platform with built-in AI to help employees have better conversations with customers and reduce contact centre wait times.

Apostolakis Honda received special recognition from state Rep. Nick Santucci, R-64th, for the dealership’s 50 years of ...

Nutshell reports that CRM customization is crucial for aligning tools with business processes, enhancing user experience, and improving data quality, ultimately driving success.