From pressing zero to staying silent, Lifehacker outlines clever tactics anyone can use to bypass auto-menus and reach an ...

"Gartner says by the end of 2026, organizations without AI-ready data will see over 60% of their AI projects collapse and get ...

The real competitive advantage now lies in protecting your customers from that turbulence and making sure they feel ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

When computer scientist and entrepreneur Dharmesh Shah said, “Improve the experience and everybody wins,” he wasn’t talking about the potential for dental front-office AI. But he could have been. DSOs ...