DWP disability benefits claimants are getting “unacceptably poor service” as they wait 10 times longer for their calls to be answered ...
Work and Pensions Secretary Liz Kendall described her department as the ‘HR department’ for ministers’ growth plans.
People claiming disability benefits are getting “unacceptably poor service” from Government as they wait on average 10 times longer for their calls to be answered, MPs said.